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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Steve Eilerman

Steve Eilerman

March 24, 2025

5  out of  5
rating by Steve Eilerman
"Great service!"
We responded:
"Mr. Eilerman: Welcome to State Farm and our agency's tight circle. We take pride in thoroughly explaining our policies and coverages so that our customers know exactly what they are paying for. We do appreciate it immensely when customers take time out of their busy days to share their experience via this platform. We are here to help, everyone in our agency works for you ! Thank you ! "
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Tasia Dearringer

March 21, 2025

5  out of  5
rating by Tasia Dearringer
"Very friendly and helpful with my new insurance policy."
We responded:
"Tasia: Welcome to the State Farm family and thank you for taking the time in sharing your experience with us. It truly is very rewarding and makes us feel good about the place we work. Thank you ! "
Profile photo of Terri Johnson

Terri Johnson

March 21, 2025

5  out of  5
rating by Terri Johnson
"I had an amazing experience with getting my insurance reinstated. My representative was Josh and he did an excellent job in helping me as well as my daughter get the best rate for our vehicles Very understanding helpful and so polite. I am glad I decided to go back with State Farm for my insurance needs"
We responded:
"Mrs. Johnson: Thank you kindly for your feedback. We really feel proud and excited when someone describes the way they feel about our service in that manner. That exuberance is only surpassed by the feeling of knowing our products have you and your family well protected. We know buying insurance is not something people do every day but it is something we deal with daily, so we try to be as patient and as informative as possible. Thank you again and welcome back ! We missed you ! "
Profile photo of Peque Perez

Peque Perez

March 19, 2025

5  out of  5
rating by Peque Perez
"Atención al cliente muy buena 👌"
We responded:
"Sr. & Sra: Perez: Muchisima gracias por brindarnos la oportunidad de proveerle nuestros servicios y extremandamente agradecido por la cortesia de compartir en esta pagina la experiencia con nosotros. Nos sentimos muy orgullosos de atender nuestra comunidad y nuestros hermanos latino americanos. "
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Jessica Barbee

March 17, 2025

5  out of  5
rating by Jessica Barbee
"Awesome! I was in the process of looking for new home and auto coverage. He took the time to answer all my questions and made me feel as if he understood my needs. I am excited to be a new client! ***NEW REVIEW I feel like I was duped. When I initially spoke with Mr Manzon he led me to believe that his office would be contacting my mortgage company to update my insurance information. Apparently it didn’t happen as I received a notice of cancellation due to nonpayment. I immediately forwarded the email to his office…no response. I called..not their problem (the woman I spoke with was very unfriendly). WISH I HAD NEVER CALLED THIS MAN."
We responded:
"Mrs. Barbee: We are just as excited to have you part of our State Farm family. We thank you very much for the opportunity to serve your insurance needs. Every customer has a different story and a different need, and we like to take the time to ensure we understand your needs so we can personalize the products so that you can achieve your goals of protecting you, your family and your assets. We are also thankful of you taking the time to share your experience, it is very rewarding to our team. Thank you ! "
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Jennifer Evans

March 14, 2025

5  out of  5
rating by Jennifer Evans
"Agent was very patient and informative. Great customer service!"
We responded:
"Mrs. Evans: Thank you for depositing trust in our services and products and thank you for taking the time to share your experience regarding our agency. We understand that it is imperative we provide detailed information about our services so that the customer can make the best decision for their asset protection. Thank you ! "
Profile photo of Susannah Chalkley

Susannah Chalkley

March 14, 2025

5  out of  5
rating by Susannah Chalkley
"Josh in Rudy’s office is super helpful and quick to respond to any questions. Highly recommend!"
We responded:
"Mrs. Chalkley: Thank you for taking the time in sharing your experience regarding your interaction with our agency and specially making mention of Josh. We thank you for the many, many years you have been with State Farm. Josh takes a lot of pride in being prompted to assist and thorough with the information he provides. It's almost like a good obsession. We feel very lucky and proud to be able to service your insurance needs and that of your family. We thank you ! "
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Jose Dubon

March 6, 2025

5  out of  5
rating by Jose Dubon
"I'm latino and I have never meet someone as kind and at the same time n professional as them, I don't want to be with any insurance any more,,state farm always,"
We responded:
"JOSE: Un enorme placer que hayas pasado por la oficina a darnos a conocer un poco mas. I loved hearing your story and the community you have embraced along with all the DELICIOUS food tips you shared. I owe you a lunch at the place you mentioned in Alexandria drive. It's amazing to see how your business is thriving and being able to provide you with products that will protect you, your family, your business as a tool to help that continued growth. Thank you for your business and the opportunity and for taking the time to share such kind words. Muy, pero muy agradecido. Fuerte abrazo ! "
Profile photo of Jennifer Lakes

Jennifer Lakes

February 28, 2025

5  out of  5
rating by Jennifer Lakes
"Called Rudy Manzon’s office and spoke with Adam , I had some questions about car insurance and life insurance . We have been with another company he was very helpful and we are ready to make the switch thanks to his knowledge and patience answering all my questions."
We responded:
"Mrs. Lakes: We are very appreciative of your kind words! The details you share about the professionalism and service is something we strive for daily and when it gets recognized, it is a tremendous satisfaction. Thank you for allowing us the privilege to service your insurance needs and protect your family. Sincerely, from all of us here at Rudy Manzon State Farm."
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Ana Hernandez

February 25, 2025

5  out of  5
rating by Ana Hernandez
"Rudy helped me understand that as a young professional how I can start building my wealth. He was knowledgeable, easy to talk to and understand especially as a young adult navigating finances. I would highly recommend visiting his agency if you are looking for these services."
We responded:
"Miss. Hernandez: You are an exceptionally smart, you ask the right questions, and you created a solid strategy for the future. It was a pleasure to deal with you and know we thank you for the opportunity to protect your assets and create a path for you. Thank you"
Profile photo of EJ Williams

EJ Williams

February 22, 2025

1  out of  5
rating by EJ Williams
"Here it goes, Rudy, your first bad review. I don't know what these people have going on at this office, but allowing me to continue to be on my father's insurance policy long after he's canceled it is not only wrong but illegal. It wasn't being explained to me fully how it worked, just that since I'm under 25 if I didn't stay on his policy the insurance would go up and so then I ASKED TO RECEIVE A QUOTE FOR MY OWN POLICY ANYWAY WHICH WAS NEVER GIVEN TO ME! This was all back in November. So, of course, time goes by, and I forget about that quote I requested, unlike these people, I don't have time to sit in an office and twiddle my thumbs while scamming people all day. So then, once I realized my insurance payment didn't go thru for last month (which I was never notified of), I then again requested to have my own policy. Well, at this point, it's taken well over a week now to get any information back about how much it would be or just any information at all... just "underwriting" will take a few business days. (It's been like 10 and also that's the same grift they all use.) Instead because of their super shady business practices I went with another company yesterday for my insurance and called Rudy himself to cancel "my" policy as I wouldn't trust these people to insure a slice of bread let alone a car. I then also told him to email me CONFIRMING THE POLICY IS CANCELED. STILL NO EMAIL. Instead, I got an email this morning telling me I've got a bill coming up that's due 3/9/25 for $686.54. I JUST WAS SUPPOSED TO HAVE CANCELED IT YESTERDAY! ALSO, I just paid $400 something not even 10 days ago (the 12th, today is the 22nd) that was supposed to run me thru until at least the 12th of next month, March. The problem I have is that's 3 days before when any payment should be due, I've not even been notified OF ANY POLICY CHANGES OTHER THAN IT'S BEEN REINSTATED (AGAIN MY FATHER'S POLICY HE CANCELLED IN NOVEMBER BY THE WAY), and the price that I was charged on the 12th of this month (February) was the same as for an entire month of coverage as I was paying. So these people are being so totally vague, so totally illegitimate in how they conduct their business. If you try canceling with them, then make sure you pray the rosary before you do. Nothing they have going on is being explained, emailed, talked about, or anything. Communication from them is completely lackluster, to say the least, and their practices of reinstating people's insurance policies who should no longer have one with them, but then keeping their kids on just for the sake of a discount is ILLEGAL. Do you not see??? If I was in an accident, then it would be on my father's head this entire time. The policy under his name should not have been allowed to be reinstated even if I said "ok" to it. I'm not the policy holder! I requested to be at least a couple of times on my own to no avail! And now I got this bill in my email. It's totally wrong, frustrating, and a WASTE OF TIME I DON'T HAVE UNLIKE THESE PEOPLE. DON'T BILL ME AGAIN RUDY!!!!!"
We responded:
"Hi Earl, Thank you for reaching out and sharing your concerns. I sincerely apologize for the confusion and frustration you've experienced. Your policies have been cancelled per your request. We always strive for excellent customer service, and I apologize if we failed you. Best regards, Rudy"
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sean coleman

February 21, 2025

5  out of  5
rating by sean coleman
"Josh was very helpful and patient and help me actually understand everything clearly, thank you guys and him for my new insurance company!!!"
We responded:
"Mr. Coleman: Welcome to the State Farm family. We THANK you for the business and the vote of confidence. Josh does put effort into explaining our coverages and process. We do feel very proud when our efforts are recognized. Thank you for taking the time out of your day and sharing a few words about our agency. We greatly appreciate it and look forward to servicing you and your family. Thank you ! "
Profile photo of Ernesto J. Fernandez

Ernesto J. Fernandez

February 20, 2025

5  out of  5
rating by Ernesto J. Fernandez
"Highly recommend this agency. Rudy was very thorough and made me feel confident about insuring my home and new truck."
We responded:
"Ernesto: Un verdadero placer haberte conocido y ademas servir y proteger a tu familia. Te felicito por tener la pro-actividad y vision de pensar en el futuro y como mejor preparar para lo inesperado. Nosotros sabemos de manera directa el impacto que tiene una tragedia u accidente en la vida de una familia y tu pro-actividad es lo que te a proporcionado tranquilidad sabiendo que tu familia esta bien protegida. Aqui siempre te vamos dar las bienvenidas con un cafecito . Muchas gracias !!!"
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Emma Dalton

February 17, 2025

5  out of  5
rating by Emma Dalton
"The service is great and the customer service is excellent. Very quick to get started and much appreciated. Thank you State Farm for having great customer service."
We responded:
"Mrs. Dalton: Welcome to the State Farm family. We are delighted to have you! When customers take time out of their busy lives and honor us with some positive remarks, it makes our day. We are very appreciative. It's a wonderful feeling to know we make a difference on our customers. Thank you ! "
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Tammy Oliver

February 14, 2025

5  out of  5
rating by Tammy Oliver
"Very Helpful!!!"
We responded:
"Mrs. Oliver: Thank you so much for taking the time in sharing with us your experience. Welcome to the State Farm family. We strive to make the process as easy as possible for you. It's a privilege to be able to assist your insurance needs and protecting your assets. Thank you ! "
Profile photo of Joseph Delos Reyes

Joseph Delos Reyes

February 14, 2025

5  out of  5
rating by Joseph Delos Reyes
"Very helpful, even in my very unique situation. Went through all of my options, made sure I was well informed, and expressed empathy through out the process."
We responded:
"Joseph: Thank you very much for your kind words. We make it a point to provide as much information as possible to ensure your decisions are the best for you and your family. We wish you well in this particular trying time you and your loved ones are going through. Thank you ! "
Profile photo of Deric Bunch

Deric Bunch

February 13, 2025

5  out of  5
rating by Deric Bunch
"Josh was very helpful with getting me setup for new homeowner and insurance policies"
We responded:
"Mr. Bunch: Thank you very much for taking the time in sharing some kind words about Josh. Welcome to the State Farm family. We know you have a lot of option when it comes to coverages, and we are privileged to have you choose our agency. We look forward to many years of service and protection of your assets and that of your family. Thank you"
Profile photo of Amanda Escaloni

Amanda Escaloni

February 11, 2025

5  out of  5
rating by Amanda Escaloni
"Josh was very helpful in quickly updating our accounts."
We responded:
"Mrs. Escaloni: thank you for the long-standing relationship you have had with State Farm. We love it when our customers call us for some assistance and information, and they feel we addressed it promptly and effectively. We feel honored you let us protect your autos and your home for your entire family. Thank you ! "
Profile photo of Arianna Hernandez

Arianna Hernandez

February 8, 2025

5  out of  5
rating by Arianna Hernandez
"Rudy helped me understand that as a young professional I can start building my wealth. He was knowledgeable, easy to talk to and understand especially as a young adult navigating finances."
We responded:
"Mrs. Hernandez: It was a delight to spend time with you. You are incredibly smart and very wise to start protecting and building your financial strategy at this early time in your life. You will be very successful due to your choices. Thank you for letting us be a part of this journey. We look forward to many years of service. Thank you."
Profile photo of Jacques Safari

Jacques Safari

February 5, 2025

5  out of  5
rating by Jacques Safari
"Absolutely great service from Josh. He was patient, and took his time explaining coverages to make sure I understood the policies I got."
We responded:
"Jacques: Thank you so much for stopping by, thank you for sharing your thoughts via this review and thank you immensely for referring Patrick. That is the biggest compliment we can receive. We feel honored to have you as a customer and we appreciate you taking the time to listen to Josh's assessment of the different policies you could benefit from. Thank you very much for all of it and welcome to the State Farm family."
Profile photo of Patrick Rb

Patrick Rb

February 5, 2025

5  out of  5
rating by Patrick Rb
"Josh was very helpful and even helped cancel my old insurance company"
We responded:
"Patrick: Thank you very much for stopping by our agency and allowing us to provide you with the necessary coverage. You and Jacques had great questions, and we are happy to provide some insight so that you can make the best choice for yourself. It can be a bit difficult at times cancel the policies with your old carrier and Josh has helped dozens of customers do just that. Thank you very much for the referrals as well, it is incredibly appreciated. Thank you ! "
Profile photo of Adam Kring

Adam Kring

February 3, 2025

5  out of  5
rating by Adam Kring
"Very personable and professional help."
We responded:
"Mr. King: Thank you so very much for taking the time in sharing your experience with our agency. We are delighted to be able to assist you with your coverages and look forward to assisting you always. "
Profile photo of Nevaeh Allen

Nevaeh Allen

January 30, 2025

5  out of  5
rating by Nevaeh Allen
"Josh was amazing! He helped us for over a week with getting the best deals and quotes! He answered every question with no hesitation and was super nice! Thank you!"
We responded:
"Mrs. Allen: We are very happy to welcome you and to the State Farm family. I know you took a long time discussing all the different types of coverages with Josh. It is very rewarding to map out a strategy so that you can have a clear path in the future to both excellent coverage and specific discounts. We also are very appreciative of having you refer your grandparents. We look forward to serving all of you at the highest level. Thank you ! "
Profile photo of Michele Rabelo

Michele Rabelo

January 28, 2025

5  out of  5
rating by Michele Rabelo
"Excelente atendimento. Retorno extremamente eficiente. Recomendo!"
We responded:
"Michele: Muito obrigado pela oportunidade que voce nos brindou de asistir voce com o seguro do seu automovel . Bem vinda a familia de State Farm e muito sucesso na cidade de Lexington e o estado de Kentucky. Sempre e muito bom encontrar alguem com quem possa praticar meu portugues. Tambem estou muito agradecido pela gentileza de descrever nosso atendimento neste site. Sinceramente"
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Steve Walker

January 28, 2025

5  out of  5
rating by Steve Walker
"Josh was great to deal with and saved me a lot of money"
We responded:
"Mr. Walker: Thank you so much for your kind words. We LOVE IT when we are able to save our customers money (It is a great feeling and very rewarding). Josh at times gets more excited than our customers by saving them money. We really appreciate your business and thank you again for your kind words. "