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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Traci Bledsoe

Traci Bledsoe

May 1, 2025

5  out of  5
rating by Traci Bledsoe
"Excellent customer service! Helpful in getting a great quote and knowledgeable about discounts."
We responded:
"Mrs. Bledsoe: Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It means a lot to our team to know that our efforts are making a positive impact. We look forward to serving you again in the future! Best regards,"
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Laura Ribeiro

April 30, 2025

5  out of  5
rating by Laura Ribeiro
"Super helpful, managed to set up my insurance easily and in no time"
We responded:
"Mrs. Ribeiro : Muito obrigada pela oportunidade de atenderla. You were very gracious in reaching out on line and setting up time to discuss the different options with Josh. Welcome to Kentucky and welcome to the State Farm family. We really appreciate your business and your feedback. Best Regards ! "
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Tomas Ramirez

April 23, 2025

5  out of  5
rating by Tomas Ramirez
"great friendly service, offering various ways of understanding and looking at insurance in a helpful manner"
We responded:
"Tomas: Wow, thank you so much for your glowing review! 🌟 We’re absolutely thrilled to hear that you had a fantastic experience with us! Your kind words about our approach in explaining our services and helpful staff truly make our day! Thank you for being a valued customer! Thank you again ! "
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Sherry Bobo

April 22, 2025

5  out of  5
rating by Sherry Bobo
"Adam Couch is great. So pleasant and helpful. Would recommend him to any one."
We responded:
"Mrs. Bobo: Thank you so much for stopping by our agency and trusting you with your coverage after being 51 years with a competitor. You shared with us that it was hard to break up with your previous carrier but necessary. We certainly appreciate immensely that leap you made with towards our agency. We will do our best to always live up to the 102 years this marvelous brand has been in business for. Additionally, we thank you complimenting your interaction with Adam. Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it’s wonderful to know that our efforts have made a difference for you. Please do not hesitate to reach out. Once again, thank you very much. Best Regards,"
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Michael Ewan

April 22, 2025

5  out of  5
rating by Michael Ewan
"Josh made my day. Great savings over my previous insurer"
We responded:
"Mr. Ewan: We are thrilled to welcome you to the State Farm family! Thank you for choosing us for your insurance needs. Your trust means a lot to us, and we are dedicated to providing you with the best service and support. At State Farm, we believe in building strong relationships with our customers. Whether it's auto, home, life insurance, or any of our other services, our team is here to help you every step of the way. If you have any questions or need assistance, please don’t hesitate to reach out. You made Josh's day by taking the time out of your busy day and sharing your experience via this review. Once again, thank you for being a part of our community. We look forward to serving you! Best Regards "
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John Norris

April 21, 2025

5  out of  5
rating by John Norris
"Very nice and helpful"
We responded:
"Mr. Norris: Thank you very much for taking the time in sharing your experience with us ! Josh was very impressed and appreciative of you sharing information about log home and allowing him to quote your tractor. Welcome to the State Farm family. We love to know a little more about our customers as it gives us a window into their day-to-day. We thank you for privileging us with providing coverage to your assets and your family. Thank you ! "
Profile photo of Deborah Clements

Deborah Clements

April 21, 2025

5  out of  5
rating by Deborah Clements
"It was great speaking with Josh. He helped us a lot. Me and my husband really appreciate The great service and again thank you Josh"
We responded:
"Mrs. Clements: Thank you so much for allowing us the opportunity to service the insurance needs and that of your family. We feel very privileged that you found us on-line and reached us via our website and subsequently spoke with Josh. Josh is very thorough and takes a lot of pride in detailing every aspect of the policies and he gets very passionate when it comes to seeking discounts for our customers. Welcome to the State Farm family and thank you for this review and special mention to Josh. It makes his day ! Thank you ! "
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Talia Martinez

April 21, 2025

5  out of  5
rating by Talia Martinez
"Rudy and his team are excellent to work with! Josh explained in depth the policies and what coverage was included so that I could understand what I was paying for. They got me the best rate with excellent customer service."
We responded:
"Talia: Congratulations on your new home and thank you for giving us an opportunity in bundling up your coverages. You posed great questions and were very gracious in listening to all the details regarding the different coverages and endorsements. You are very well protected, and we were thrilled with the premiums that State Farm extended to you. We understand how busy people are on a daily basis, so we certainly appreciate you taking the time to provide us with a review. Thank you ! "
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Rhodie O

April 18, 2025

5  out of  5
rating by Rhodie O
"Josh was patient, and followed up with me and my auto needs. I was recommended to State Farm and I am glad I followed the recommendation"
We responded:
"Rhodie: Thank you so much for your fantastic 5-star review! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering the best service possible. A very special thank you for mentioning how pleased you were with Josh. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again soon! Welcome to the State Farm family."
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Mecca C Prater

March 31, 2025

5  out of  5
rating by Mecca C Prater
"I have to say that Josh was very knowledgeable about the insurance. He was very nice and kind. I am a second time customer. I went to another company. When you called to speak to someone, you got a phone tree When you call State Farm, you get a person. If the person is busy, , they call you right back. Thank you Josh."
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Steve Eilerman

March 24, 2025

5  out of  5
rating by Steve Eilerman
"Great service!"
We responded:
"Mr. Eilerman: Welcome to State Farm and our agency's tight circle. We take pride in thoroughly explaining our policies and coverages so that our customers know exactly what they are paying for. We do appreciate it immensely when customers take time out of their busy days to share their experience via this platform. We are here to help, everyone in our agency works for you ! Thank you ! "
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Tasia Dearringer

March 21, 2025

5  out of  5
rating by Tasia Dearringer
"Very friendly and helpful with my new insurance policy."
We responded:
"Tasia: Welcome to the State Farm family and thank you for taking the time in sharing your experience with us. It truly is very rewarding and makes us feel good about the place we work. Thank you ! "
Profile photo of Terri Johnson

Terri Johnson

March 21, 2025

5  out of  5
rating by Terri Johnson
"I had an amazing experience with getting my insurance reinstated. My representative was Josh and he did an excellent job in helping me as well as my daughter get the best rate for our vehicles Very understanding helpful and so polite. I am glad I decided to go back with State Farm for my insurance needs"
We responded:
"Mrs. Johnson: Thank you kindly for your feedback. We really feel proud and excited when someone describes the way they feel about our service in that manner. That exuberance is only surpassed by the feeling of knowing our products have you and your family well protected. We know buying insurance is not something people do every day but it is something we deal with daily, so we try to be as patient and as informative as possible. Thank you again and welcome back ! We missed you ! "
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Peque Perez

March 19, 2025

5  out of  5
rating by Peque Perez
"Atención al cliente muy buena 👌"
We responded:
"Sr. & Sra: Perez: Muchisima gracias por brindarnos la oportunidad de proveerle nuestros servicios y extremandamente agradecido por la cortesia de compartir en esta pagina la experiencia con nosotros. Nos sentimos muy orgullosos de atender nuestra comunidad y nuestros hermanos latino americanos. "
Profile photo of Jessica Barbee

Jessica Barbee

March 17, 2025

5  out of  5
rating by Jessica Barbee
"Awesome! I was in the process of looking for new home and auto coverage. He took the time to answer all my questions and made me feel as if he understood my needs. I am excited to be a new client! ***NEW REVIEW I feel like I was duped. When I initially spoke with Mr Manzon he led me to believe that his office would be contacting my mortgage company to update my insurance information. Apparently it didn’t happen as I received a notice of cancellation due to nonpayment. I immediately forwarded the email to his office…no response. I called..not their problem (the woman I spoke with was very unfriendly). WISH I HAD NEVER CALLED THIS MAN."
We responded:
"Mrs. Barbee: We are just as excited to have you part of our State Farm family. We thank you very much for the opportunity to serve your insurance needs. Every customer has a different story and a different need, and we like to take the time to ensure we understand your needs so we can personalize the products so that you can achieve your goals of protecting you, your family and your assets. We are also thankful of you taking the time to share your experience, it is very rewarding to our team. Thank you ! "
Profile photo of Jennifer Evans

Jennifer Evans

March 14, 2025

5  out of  5
rating by Jennifer Evans
"Agent was very patient and informative. Great customer service!"
We responded:
"Mrs. Evans: Thank you for depositing trust in our services and products and thank you for taking the time to share your experience regarding our agency. We understand that it is imperative we provide detailed information about our services so that the customer can make the best decision for their asset protection. Thank you ! "
Profile photo of Susannah Chalkley

Susannah Chalkley

March 14, 2025

5  out of  5
rating by Susannah Chalkley
"Josh in Rudy’s office is super helpful and quick to respond to any questions. Highly recommend!"
We responded:
"Mrs. Chalkley: Thank you for taking the time in sharing your experience regarding your interaction with our agency and specially making mention of Josh. We thank you for the many, many years you have been with State Farm. Josh takes a lot of pride in being prompted to assist and thorough with the information he provides. It's almost like a good obsession. We feel very lucky and proud to be able to service your insurance needs and that of your family. We thank you ! "
Profile photo of Jose Dubon

Jose Dubon

March 6, 2025

5  out of  5
rating by Jose Dubon
"I'm latino and I have never meet someone as kind and at the same time n professional as them, I don't want to be with any insurance any more,,state farm always,"
We responded:
"JOSE: Un enorme placer que hayas pasado por la oficina a darnos a conocer un poco mas. I loved hearing your story and the community you have embraced along with all the DELICIOUS food tips you shared. I owe you a lunch at the place you mentioned in Alexandria drive. It's amazing to see how your business is thriving and being able to provide you with products that will protect you, your family, your business as a tool to help that continued growth. Thank you for your business and the opportunity and for taking the time to share such kind words. Muy, pero muy agradecido. Fuerte abrazo ! "
Profile photo of Jennifer Lakes

Jennifer Lakes

February 28, 2025

5  out of  5
rating by Jennifer Lakes
"Called Rudy Manzon’s office and spoke with Adam , I had some questions about car insurance and life insurance . We have been with another company he was very helpful and we are ready to make the switch thanks to his knowledge and patience answering all my questions."
We responded:
"Mrs. Lakes: We are very appreciative of your kind words! The details you share about the professionalism and service is something we strive for daily and when it gets recognized, it is a tremendous satisfaction. Thank you for allowing us the privilege to service your insurance needs and protect your family. Sincerely, from all of us here at Rudy Manzon State Farm."
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Ana Hernandez

February 25, 2025

5  out of  5
rating by Ana Hernandez
"Rudy helped me understand that as a young professional how I can start building my wealth. He was knowledgeable, easy to talk to and understand especially as a young adult navigating finances. I would highly recommend visiting his agency if you are looking for these services."
We responded:
"Miss. Hernandez: You are an exceptionally smart, you ask the right questions, and you created a solid strategy for the future. It was a pleasure to deal with you and know we thank you for the opportunity to protect your assets and create a path for you. Thank you"
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EJ Williams

February 22, 2025

1  out of  5
rating by EJ Williams
"Here it goes, Rudy, your first bad review. I don't know what these people have going on at this office, but allowing me to continue to be on my father's insurance policy long after he's canceled it is not only wrong but illegal. It wasn't being explained to me fully how it worked, just that since I'm under 25 if I didn't stay on his policy the insurance would go up and so then I ASKED TO RECEIVE A QUOTE FOR MY OWN POLICY ANYWAY WHICH WAS NEVER GIVEN TO ME! This was all back in November. So, of course, time goes by, and I forget about that quote I requested, unlike these people, I don't have time to sit in an office and twiddle my thumbs while scamming people all day. So then, once I realized my insurance payment didn't go thru for last month (which I was never notified of), I then again requested to have my own policy. Well, at this point, it's taken well over a week now to get any information back about how much it would be or just any information at all... just "underwriting" will take a few business days. (It's been like 10 and also that's the same grift they all use.) Instead because of their super shady business practices I went with another company yesterday for my insurance and called Rudy himself to cancel "my" policy as I wouldn't trust these people to insure a slice of bread let alone a car. I then also told him to email me CONFIRMING THE POLICY IS CANCELED. STILL NO EMAIL. Instead, I got an email this morning telling me I've got a bill coming up that's due 3/9/25 for $686.54. I JUST WAS SUPPOSED TO HAVE CANCELED IT YESTERDAY! ALSO, I just paid $400 something not even 10 days ago (the 12th, today is the 22nd) that was supposed to run me thru until at least the 12th of next month, March. The problem I have is that's 3 days before when any payment should be due, I've not even been notified OF ANY POLICY CHANGES OTHER THAN IT'S BEEN REINSTATED (AGAIN MY FATHER'S POLICY HE CANCELLED IN NOVEMBER BY THE WAY), and the price that I was charged on the 12th of this month (February) was the same as for an entire month of coverage as I was paying. So these people are being so totally vague, so totally illegitimate in how they conduct their business. If you try canceling with them, then make sure you pray the rosary before you do. Nothing they have going on is being explained, emailed, talked about, or anything. Communication from them is completely lackluster, to say the least, and their practices of reinstating people's insurance policies who should no longer have one with them, but then keeping their kids on just for the sake of a discount is ILLEGAL. Do you not see??? If I was in an accident, then it would be on my father's head this entire time. The policy under his name should not have been allowed to be reinstated even if I said "ok" to it. I'm not the policy holder! I requested to be at least a couple of times on my own to no avail! And now I got this bill in my email. It's totally wrong, frustrating, and a WASTE OF TIME I DON'T HAVE UNLIKE THESE PEOPLE. DON'T BILL ME AGAIN RUDY!!!!!"
We responded:
"Hi Earl, Thank you for reaching out and sharing your concerns. I sincerely apologize for the confusion and frustration you've experienced. Your policies have been cancelled per your request. We always strive for excellent customer service, and I apologize if we failed you. Best regards, Rudy"
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sean coleman

February 21, 2025

5  out of  5
rating by sean coleman
"Josh was very helpful and patient and help me actually understand everything clearly, thank you guys and him for my new insurance company!!!"
We responded:
"Mr. Coleman: Welcome to the State Farm family. We THANK you for the business and the vote of confidence. Josh does put effort into explaining our coverages and process. We do feel very proud when our efforts are recognized. Thank you for taking the time out of your day and sharing a few words about our agency. We greatly appreciate it and look forward to servicing you and your family. Thank you ! "
Profile photo of Ernesto J. Fernandez

Ernesto J. Fernandez

February 20, 2025

5  out of  5
rating by Ernesto J. Fernandez
"Highly recommend this agency. Rudy was very thorough and made me feel confident about insuring my home and new truck."
We responded:
"Ernesto: Un verdadero placer haberte conocido y ademas servir y proteger a tu familia. Te felicito por tener la pro-actividad y vision de pensar en el futuro y como mejor preparar para lo inesperado. Nosotros sabemos de manera directa el impacto que tiene una tragedia u accidente en la vida de una familia y tu pro-actividad es lo que te a proporcionado tranquilidad sabiendo que tu familia esta bien protegida. Aqui siempre te vamos dar las bienvenidas con un cafecito . Muchas gracias !!!"
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Emma Dalton

February 17, 2025

5  out of  5
rating by Emma Dalton
"The service is great and the customer service is excellent. Very quick to get started and much appreciated. Thank you State Farm for having great customer service."
We responded:
"Mrs. Dalton: Welcome to the State Farm family. We are delighted to have you! When customers take time out of their busy lives and honor us with some positive remarks, it makes our day. We are very appreciative. It's a wonderful feeling to know we make a difference on our customers. Thank you ! "
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Tammy Oliver

February 14, 2025

5  out of  5
rating by Tammy Oliver
"Very Helpful!!!"
We responded:
"Mrs. Oliver: Thank you so much for taking the time in sharing with us your experience. Welcome to the State Farm family. We strive to make the process as easy as possible for you. It's a privilege to be able to assist your insurance needs and protecting your assets. Thank you ! "